Our online Support Centre is provided to our customers so that they can submit, view and respond to requests for technical assistance or device support requests.
If there is more than one member of staff in your organisation, we will allow all registered users in your company to be able to view each others tickets, perfect to ensure you can be on top of support especially if a member of your staff is sick, on holiday or no longer requires access.
We have been focusing on making continuous improvements to the support we offer to our customers, so the Support Centre is a central resource for any product issues that you may have.
Key Features
- A central resource for support which will includes Knowledge Base and Support Tickets.
New tickets allow certain files types to be added as attachments and a record of them will be provided in the ticket.
- Email notifications will be sent to you and the assigned Team or Staff member, following any new ticket or a response to a ticket.
- View status of tickets submitted by other users in your company.
- All ticket activity is logged and a time history of the ticket can be viewed.
- Create tickets and reply to tickets by email, without needing to log in to the site. We prefer it if you did log in, so you can access additional support tools.