How does the process work?

How does the process work?

  1. You complete the DSR form online, which logs details of the device manufacturer, device number, quantities and other relevant information.
  2. You receive a confirmation email and one is sent to Adaptsys Support
  3. We compile the information and liaise with BPM so that they can evaluate the request.
  4. We will update the support ticket during the course of the process and we may well ask for programming specifications, device datasheets and/or samples.  This kind of information is important to ensure a timely solution and can be added to the support ticket.
  5. After every update, a confirmation email will be sent to you so you know what has happened.
  6. Once the request has been quoted, order placed and development finally released, you will receive a final confirmation of the release.  At this time, we will then close the ticket. 

Any questions relating to this process can be sent to

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