Scenario
You have a TS1500 installed on your handler but when you run a job, the tray stacker does not operate and no trays are cycled.
Solution
Check that the TS1500 is powered up and that there are no errors displayed on the error led indicators on the front panel.
Check that TS1500 is detected by BPWin when you initialise the system.
Check that you correctly set your workflow and specified TS1500 as your Source and Destination. If this is not set to TS1500, then BPWin will not communicate with the tray stacker.
If the problem persists, then open a support ticket and include all pertinent information such as relevant BB files, screenshots and error messages.