Socket Module Troubleshooting

Socket Module Troubleshooting

Summary

Sockets and daughter cards are considered consummables and are not warrantied.
BPM Microsystems will warranty the motherboard of the socket module for one year from purchase against defects in workmanship and component failure. This does not include the breaking of the euroconnector rails.

Details

  • Are these socket modules failing diagnostics? 
    If so, we need to obtain the blackbox from when the diagnostics test was completed, so we investigate the cause.
  • What device are being programmed? 
    We need to obtain the full device part number for the components that were being used.
  • If this is a continuity issue, what pin/ball are problematic? 
    Details will be provided in the log view window in BPWin and in the black box file.
  • Have they tried blowing the socket out with dry air or cleaning the socket with an approved electronics cleaner and/or ultrasonic?
    This can help remove any contamination.
  • How many insertions do the sockets have?
    This can be found out by going to Tools > Socket Module counter in BPWin.
    NOTE: Only the site that is configured as the master site will be read when this operation is run.

This information can be provided to us via our helpdesk, so that the item can be returned for investigation.
In the case of a any warranty claim, please provide the invoice number that relates to the original purchase.
BPM Microsystems decision on warranty claims is final.

    • Related Articles

    • Preventative maintenance and cleaning methods for various socket types

      Summary Over the lifetime of a socket various factors can cause the socket performance to degrade. The purpose of this document is to detail preventative maintenance and cleaning methods recommended for various socket types. Adaptsys Support should ...

    • Do you have any idea of the life cycle for a socket module?

      If properly cared for the socket module base, the part that connects to the programmer, should last for 10's of thousands of cycles, regardless of the package. It is important the care is taken during installation and removal of the module from the ...

    • Which Socket Modules can I use

      When there is a requirement to program a device, you will need to know which socket module is required to interface the device to the programmer. This can be found out within BPWin using the following steps. 1. Run BPWin (You do not need to have a ...

    • Empty Socket Test

      Summary A detailed explanation of the Empty Socket Test Option. (NOTE: This option was removed from BPWin beginning with V5.5)   Details During an automated programming system job run, there can be the occasional mis-picks or mis-placements of a ...

    • Read Socket Insert Count

      How can I use BPWin API to read back the insert count of the installed socket modules? BPWin API does provide insertion counts via "The SystemInformation XML document", which can be retrieved using the "GetSystemInfo" method as well as the ...