Are we going to be spamming customers with emails?
Short answer is no.
Traditional support entails communicating via email, back and forth between the two parties.
With the use of our Support Centre, we still communicate back and forth via virtual email, but with the added benefit of an online platform for centralised support management.
This helps us all keep track of issues, without them getting lost in an email client, but also allows us to manage every step within our support processes.
This helps us all keep track of issues, without them getting lost in an email client, but also allows us to manage every step within our support processes.
We do have some additional notifications that can be expected from us and the following table shows which notifications you will receive.
NOTIFICATION TYPE | CUSTOMER | FREQUENCY |
PORTAL ACCESS INVITATION |  | Once at Sign Up |
PORTAL ACCESS ACTIVATED | | Once at Sign Up |
PORTAL ACCESS DEACTIVATED | | Once |
NEW TICKET | | Once, per ticket |
TICKET REPLY | | Per response |
TICKET CLOSE | | Once, per ticket |
QUOTE EXPIRATION | | Once, DSR only |
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